lots of problems

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lots of problems

Post by Unsui0021 » Wed Jun 13, 2012 10:00 pm

Hi, I need someone to give me general tech support. The first problem I have is my user name and password. Digital River has my user name as Anthony Tomeo and my password as a1d3l5s7. Elements 5 has it as deantopa@gmail.com. It is all screwed up. I think that I read somewhere that I should re-register my product with media monkey but when I try, it tells me I can't because that e-mail address is already in use.

The second problem that I have is I can't burn a cd or export a playlist to my mp3 player. When I burned a cd, the songs wouldn't play and when I exported a play list I saw that the songs randomly went to the music file instead of being condensed into the playlist (Summer 2012). I have been using MM a long time. I used it free and then purchased a Gold license and most recently purchased a life time Gold. If someone could walk me through these problems, I would really appreciate it I am not all that bright with this stuff. I don't understand a lot of the technical shop talk such as "tags" or other extentions. I would like to become more proficient though. Thanks, Anthony Tomeo

Posts: 46619
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: lots of problems

Post by Lowlander » Thu Jun 14, 2012 10:02 am

1) Usernames and such for those sites is irrelevant to using MediaMonkey Gold. You'll need a License Username and License Key which can be retrieved at the service you purchased it if you lost that information.

2) Are you burning or ripping a CD? Burning is writing songs from the PC to a CD and ripping is copying (and converting) songs from a CD to the PC.

3) A Playlist is a small text files with links to the songs. It doesn't contain the songs themselves. So you always end up with the song files and the Playlist file.
Lowlander (MediaMonkey user since 2003)

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