[SOLVED] MMA won't stop crashing

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rockvinyl71
Posts: 6
Joined: Tue Aug 06, 2019 2:00 am

[SOLVED] MMA won't stop crashing

Post by rockvinyl71 » Tue Aug 06, 2019 2:17 am

Hi there,

A few days ago my MMA crashed for the first time in several months. Then it just kept crashing. I've uninstalled, cleared my SD card and reinstalled and re-synced. Went OK for a few songs then started crashing constantly again. I've tried this a few times now. How do I get my favourite app back up and running again?

Cheers
Darren

Lowlander
Posts: 46003
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: MMA won't stop crashing

Post by Lowlander » Tue Aug 06, 2019 10:54 pm

Restart and send a debug log from About right away, respond here or in a Support Ticket with the logID.
Lowlander (MediaMonkey user since 2003)

rockvinyl71
Posts: 6
Joined: Tue Aug 06, 2019 2:00 am

Re: MMA won't stop crashing

Post by rockvinyl71 » Tue Aug 06, 2019 11:40 pm

Thanks Lowlander. Debug log report sent. ID BNU4H63JLV.

rockvinyl71
Posts: 6
Joined: Tue Aug 06, 2019 2:00 am

Re: MMA won't stop crashing

Post by rockvinyl71 » Fri Aug 09, 2019 5:11 am

I've been thinking about this and decided to have a quick look at the most recently added files. Found a few special characters that I've just removed so I'll try again and see what happens.

rockvinyl71
Posts: 6
Joined: Tue Aug 06, 2019 2:00 am

Re: MMA won't stop crashing

Post by rockvinyl71 » Mon Aug 12, 2019 4:46 am

So it looks like the special characters weren't to blame. Crashing recommenced after a day of on and off listening. One thing I have noticed is it always happens when moving to the next track (either manually or automatically). So now I've gone through the uninstall, reinstall process a few more times and I don't know if it's a coincidence, but each time it has crashed, it involves George Harrison. You know, the quiet Beatle. I've removed George from my sync for now to see if that's indeed the problem. If it is, I'll have to figure out why.

By the way, I've submitted two debug logs now - BNU4H63JLV and VRJ6ULH17I.

martin.bohac
Posts: 129
Joined: Thu Nov 14, 2013 5:23 pm

Re: MMA won't stop crashing

Post by martin.bohac » Wed Aug 14, 2019 5:37 am

Tracked at https://www.ventismedia.com/mantis/view.php?id=15870, please test it with the latest version 1.3.5.0862.

If you want to get the latest build you need to become a beta tester.
You can do it via "Register for test builds" in About MediaMonkey dialog.

rusty
Posts: 7189
Joined: Tue Apr 29, 2003 3:39 am
Location: Montreal, Canada

Re: MMA won't stop crashing

Post by rusty » Wed Aug 14, 2019 2:18 pm

The new build (862) containing this fix is being posted today. Can you confirm that the fix works for you?

Thanks!

-Rusty

rockvinyl71
Posts: 6
Joined: Tue Aug 06, 2019 2:00 am

Re: MMA won't stop crashing

Post by rockvinyl71 » Sat Aug 17, 2019 9:52 pm

Thanks guys. Just registered for beta testing. Will report back.

rockvinyl71
Posts: 6
Joined: Tue Aug 06, 2019 2:00 am

Re: MMA won't stop crashing

Post by rockvinyl71 » Fri Aug 30, 2019 5:29 am

Just wanted to say everything is working again. Thanks for the help.

MMW and MMA are indispensable for me. Kudos to all those responsible.

Peke
Posts: 12306
Joined: Tue Jun 10, 2003 7:21 pm
Location: Serbia
Contact:

Re: [SOLVED] MMA won't stop crashing

Post by Peke » Fri Aug 30, 2019 6:19 am

Hi,
Thank you for confirming that problem is resolved as of 1.3.5.862.
Best regards,
Pavle
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
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