Purchsed codec pack reverts to trial after updating

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rivorson
Posts: 558
Joined: Thu Jul 25, 2013 4:17 am

Purchsed codec pack reverts to trial after updating

Post by rivorson » Fri Jul 18, 2014 8:49 am

I purchased the codec pack back when 2.0.2.17 was the current version. I noticed that as of version 2.1.1.103 it should be possible to update the codec pack by installing the latest trial version while keeping the paid license, but when I update either by installing the trial version or automatically through the Extensions dialogue in MMW I can no longer use the codec pack after the trial period. The only way I can continue using the codec pack is to uninstall it, reinstall the version I purchased, and then update it again, but this only gets me another 30 day trial period.

I am using MMW 4.1.3.1708 and codec pack 2.1.2.105. There is a debug log here if it helps.

Is there a way I can update to the latest version while keeping the paid license?
Last edited by Lowlander on Fri Jul 18, 2014 2:01 pm, edited 1 time in total.
Reason: Moved to correct Forum

Lowlander
Posts: 44394
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: Purchsed codec pack reverts to trial after updating

Post by Lowlander » Fri Jul 18, 2014 2:03 pm

You'll need to contact Support (include Order Reference Number) to get an updated paid MediaMonkey Codec Pack download. All available downloads are for the free trial version.

http://www.mediamonkey.com/support/inde ... ets/Submit
Lowlander (MediaMonkey user since 2003)

rivorson
Posts: 558
Joined: Thu Jul 25, 2013 4:17 am

Re: Purchsed codec pack reverts to trial after updating

Post by rivorson » Fri Jul 18, 2014 2:25 pm

Thanks, Lowlander. I have submitted the ticket.

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