Unable to sync any MM playlists to an iphone 5

Get answers about syncing the current release of MediaMonkey with iPods and other devices.

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peppergomez
Posts: 160
Joined: Mon Jan 10, 2011 7:49 pm

Unable to sync any MM playlists to an iphone 5

Post by peppergomez » Tue Feb 19, 2019 6:19 pm

Running Media Monkey 4.1.14.1813

Getting "there was a problem synchronizing the following items:" on all files in various playlists I created in Media Monkey thst I am trying to sync to an iPhone 5 running the latest Mac OS. I have installed iTunes to the laptop and MM is recognizing the iphone.

Could anyone assist?

Lowlander
Posts: 46281
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: Unable to sync any MM playlists to an iphone 5

Post by Lowlander » Tue Feb 19, 2019 6:51 pm

Current version is MediaMonkey 4.1.23

Do the files that fail to sync play in MediaMonkey?
Lowlander (MediaMonkey user since 2003)

peppergomez
Posts: 160
Joined: Mon Jan 10, 2011 7:49 pm

Re: Unable to sync any MM playlists to an iphone 5

Post by peppergomez » Tue Feb 19, 2019 6:54 pm

I'll update MM thanks. Yes, they play fine in MM. I forgot to mention that the files are on a thumbdrive that is plugged into my computer, but since the drive is seen by Windows as just another drive, I don't think that should matter?

peppergomez
Posts: 160
Joined: Mon Jan 10, 2011 7:49 pm

Re: Unable to sync any MM playlists to an iphone 5

Post by peppergomez » Wed Feb 20, 2019 10:43 pm

Anyone else got any advice? I only have 2 days staying with my folks and this is for my mom's iphone.

Lowlander
Posts: 46281
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: Unable to sync any MM playlists to an iphone 5

Post by Lowlander » Wed Feb 20, 2019 11:08 pm

Still happens after updating MediaMonkey? Are you sure the files you're trying to sync are playable (that they're on a thumbdrive shouldn't matter, but could mean the files are in the Library disconnected from the drive)? Does the error message state anything more specific about the problem that occurred?

Have you tried copying some files to the local hdd and sync those files?
Lowlander (MediaMonkey user since 2003)

peppergomez
Posts: 160
Joined: Mon Jan 10, 2011 7:49 pm

Re: Unable to sync any MM playlists to an iphone 5

Post by peppergomez » Thu Feb 21, 2019 5:54 pm

Hey. Yes, this time MM is asking me to install itunes to sync to the phone. iTunes is already installed on this computer.

Lowlander
Posts: 46281
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: Unable to sync any MM playlists to an iphone 5

Post by Lowlander » Thu Feb 21, 2019 6:42 pm

Are you sure it is the desktop version of iTunes and not the Windows Store version: https://www.mediamonkey.com/wiki/index. ... Pod.2FiPad
Lowlander (MediaMonkey user since 2003)

peppergomez
Posts: 160
Joined: Mon Jan 10, 2011 7:49 pm

Re: Unable to sync any MM playlists to an iphone 5

Post by peppergomez » Sun Mar 03, 2019 12:21 pm

Thanks. I have uninstalled what I assume was the Windows store verison and installed the Apple version.

I am reading the instructions for setting it up and these steps do not correspond to anything I am seeing in either iTunes or MM:

Select your device in iTunes and then select the Summary tab of your device
Disable 'Open iTunes when this device is connected'
Enable 'Manually manage music and videos'


There is no Summary tab for my device within the device listing in iTunes and the two commands explained in these instructions are not options in the Summary tab of the device within MM.

So I am unsure how to proceed.

Lowlander
Posts: 46281
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: Unable to sync any MM playlists to an iphone 5

Post by Lowlander » Sun Mar 03, 2019 12:41 pm

As long as iTunes doesn't open when you connect your device and isn't managing syncing of audio/video you're good to go with sync in MediaMonkey.
Lowlander (MediaMonkey user since 2003)

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