MediaMonkey forum

FYI: the issue is fixed in 4.1.24.1883 : http://www.mediamonkey.com/forum/viewto ... 45#p456640

While the sync is no longer corrupting the iTunes database, things are still not completely working. When I load playlists from MM to iPhone XR, the songs transfer, however the loaded Playlists do not appear on the phone.

I tried loading a couple of different playlists. Same results.
MM 4.1.24.1883
Tried it on iOS 12.1.4. Didn't work.
Updated to iOS 12.3. Still not working.

Hi, sounds like https://www.ventismedia.com/mantis/view.php?id=15665

Please try whether 4.1.25.1885 (https://www.mediamonkey.com/forum/viewt ... 45#p458471) fixes the issue for you?

I'm currently having this issue with an iPhone XS running iOS 12.3.1, iTunes 12.9.6.3 and MediaMonkey 4.1.25.1885. I've used iFunbox to clear out the old control/CDB/prefs files, and iTunes will recognize the phone again, but as soon as I use MediaMonkey to copy any audio files to it, the problem returns. Is there currently a known resolution for this issue? If not, is there anything I can do to help debug? Thanks!

Hi,
Can you please describe in step by step how you workaround the problem after you sync with MMW?

Sure, here are the steps:

- Launch MediaMonkey 4.1.25.1885
- Select any single MP3 file in MediaMonkey library
- Right click > Send to > <iPhone Name> (Synchronize)
- Quit MediaMonkey
- Launch iTunes 12.9.6.3
- "iTunes cannot read the contents of the iPhone "<iPhone Name>". Go to the summary tab in iPhone preferences and click Restore to restore this iPhone to factory settings."
- Quit iTunes
- Launch iFunbox 4.1 Build 4338.2105 (x64) [Downloaded from i-funbox website]
- Click "Toolbox" on left and click "User File System"
- In file system tree, navigate to "iTunes_Control/iTunes" and delete the following files: iTunesControl, iTunesCDB and iTunesPrefs
- Quit iFunbox
- Launch iTunes again
- iTunes recognizes device again, i.e., it doesn't show the error message and allows sync
- If I copy another file to it with MediaMonkey, the error message will come back in iTunes

Thanks!

Hi, thx, could you please attach the debug log as I have already requested via JFO-481-83317 ?

The point is that for the iPhone XR MM isn't supposed to create or write iTunesCDB file, I need to see your debug log to understand why this is happening for you.

Debug file is attached to ticket. Thanks!

Thanks,
it is indeed the issue for you, your iPhone XR has a little bit different USB ID format and this is the reason why MM is not detecting it correctly and considers it as the old style iPhone/iPod (resulting in bad iTunesCDB write).

Will be fixed as https://www.ventismedia.com/mantis/view.php?id=15280

FYI: It is fixed in 4.1.25.1888: https://www.mediamonkey.com/forum/viewt ... 60#p461177

Could you please confirm the fix?

Thanks!