Syncing with iOS 12 doesn't work

Get answers about syncing the current release of MediaMonkey with iPods and other devices.

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rrfpacker
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Joined: Sat Jul 12, 2008 5:47 pm

Syncing with iOS 12 doesn't work

Post by rrfpacker » Sun Oct 07, 2018 7:31 pm

I have MM 4.1.20.1864. Updated iPhone 5 to iOS 12 this week and now MM won't sync; I got an error message saying MM wasn't compatible. Did I miss a new MM version to cover this?

Thanks.

jdhill93
Posts: 3
Joined: Sun Nov 18, 2012 8:45 pm

Re: Syncing with iOS 12 doesn't work

Post by jdhill93 » Mon Oct 08, 2018 12:20 am

Same problem. Updates to ios 12.0 on an iphone 6s and a new model Xs Max. "firmware not compatible" Help.

goke313
Posts: 14
Joined: Fri May 23, 2014 2:25 am

Re: Syncing with iOS 12 doesn't work

Post by goke313 » Tue Oct 09, 2018 12:50 am

Syncing doesn't work with Xs Max

Lowlander
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Re: Syncing with iOS 12 doesn't work

Post by Lowlander » Tue Oct 09, 2018 1:26 pm

Lowlander (MediaMonkey user since 2003)

goke313
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Joined: Fri May 23, 2014 2:25 am

Re: Syncing with iOS 12 doesn't work

Post by goke313 » Tue Oct 09, 2018 2:12 pm

Lowlander wrote:
Tue Oct 09, 2018 1:26 pm
4.1.21.1875 should work: https://www.mediamonkey.com/forum/viewt ... =8811&sd=d
iPhone Xs Max is now recognized however, I cannot view the music I transferred from my 6Plus (via 3uTools/Windows PC)
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Lowlander
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Re: Syncing with iOS 12 doesn't work

Post by Lowlander » Tue Oct 09, 2018 2:33 pm

Looks like iTunes also doesn't see it. Maybe something non-standard (Apple can be very particular) was done. One issue might be that Apple doesn't use proper filenames, instead a hexadecimal code.
Lowlander (MediaMonkey user since 2003)

Peke
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Re: Syncing with iOS 12 doesn't work

Post by Peke » Tue Oct 09, 2018 9:32 pm

Hi,
It is possible that the reason why both MMW and iTunes do not see is that Apple Mobile Device driver do not serve/see actuall media transfered to phone using third party Application.

If I remember correctly some iTunes versions had option to rebuild Library on Phone, but I'm not sure that it also apply to iPhone XS Max
Best regards,
Pavle
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
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ceinj
Posts: 65
Joined: Sun Mar 22, 2009 4:36 pm

Re: Syncing with iOS 12 doesn't work

Post by ceinj » Mon Nov 05, 2018 6:55 pm

I'm having problems sync'ing with version 1881 so I want to go back and test version 1875. What's the best way to do this? Can I:
1. Just install 1875 over 1881
2. Must uninstall 1881 completely
3. Install 1875 to another folder

Peke
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Re: Syncing with iOS 12 doesn't work

Post by Peke » Tue Nov 06, 2018 7:45 am

Hi,
You can easily use 1875 on top of 1881, but I think it will not solve your sync problems as I see no important and risky fixes regarding apple devices.
Best regards,
Pavle
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
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ceinj
Posts: 65
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Re: Syncing with iOS 12 doesn't work

Post by ceinj » Tue Nov 06, 2018 9:45 am

Thanks Pavle for the response.

It looks like I wouldn't be successful at that anyway since the download link to 1875 is broken!

I've seen others post issues using iOS12 and we are having problems also (won't sync, shows up as 2 devices). Is Ludek or some other developer actively working on iOS12 problems?

Peke
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Re: Syncing with iOS 12 doesn't work

Post by Peke » Tue Nov 06, 2018 11:01 am

Hi,
I think that Ludek have iOS 12 device. There was double profile report, but that should be fixed if you delete one from profiles when device is unplugged.

NOTE: iTunes must not be started (Active) if you want to use MMW as it is reported several times that it locks device from MMW access.
Best regards,
Pavle
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
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dougtheguy
Posts: 1
Joined: Wed Nov 07, 2018 3:30 pm

Re: Syncing with iOS 12 doesn't work

Post by dougtheguy » Wed Nov 07, 2018 3:42 pm

I just updated to MM Gold on Surface Pro 3 running win10. I have a iphone SE and a iPad air2 with latest iOS 12 update. When I plug them in and start up MM they say iTunes must be installed. iTunes is installed but MM does not work. I'm a musician who really relies on iOS apps. I can't stand iTunes so please help.

Peke
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Re: Syncing with iOS 12 doesn't work

Post by Peke » Wed Nov 07, 2018 8:07 pm

Hi,
Can you please open support ticket and supply us debug log as described at https://www.mediamonkey.com/forum/viewt ... ?f=26&t=69
Best regards,
Pavle
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
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Lowlander
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Location: MediaMonkey 5

Re: MMW v4.1.23 Does not work with IOS 12

Post by Lowlander » Wed Nov 07, 2018 9:34 pm

Does iTunes, the desktop version, not the Windows Store App recognize the devices?

See: https://www.mediamonkey.com/wiki/index. ... zation/4.0 and https://www.mediamonkey.com/support/ind ... -touchipod
Lowlander (MediaMonkey user since 2003)

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