Subject: MM stuck at "preparing tracks" if comp shuts down while iPod attached
MM stuck at "preparing tracks" if computer has previously shut down while iPod attached
ISSUE: MM hangs at preparing list of tracks phase while syncing to iPod Classic
REPRO FREQ: Currently, 100%. Usually happens if computer powers down while iPod is connected.
WORKAROUND: None. Have to reformat iPod in iTunes and retransfer ALL files.
SYSTEM INFO: Windows 10586.420 (win 10). MM 4.1.13.1801, iPod Classic 160GB (ticket ID: #ZTR-727-61539)
REPRO STEPS:
1) Attach iPod with some tracks on it to Computer
2) Allow computer to power down (try just pulling the plug)
3) Re-boot and attatch iPod
4) iPod appears as "scanning" in MM
5) Click to Auto-sync
6) MM gets stuck at Preparing tracks indefinitely and interface becomes very slow to respond.
Can't terminate the process within MM to stop preparing the tracks.
REQUESTED FILES:
1) Debug log file (1 zip)
2) Zip file of requested iPod_control files (2 zips)
--> ALL FILES ARE AT: http://brandobean.com/outgoing/MM
I'd love some info on how to fix this without having to restore my iPod classic every few days...
MM stuck at "preparing tracks" if comp shuts down while iPo
Moderator: Gurus