MediaMonkey Freezes when Syncing

Get answers about syncing the current release of MediaMonkey with iPods and other devices.

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CharlieStark

MediaMonkey Freezes when Syncing

Post by CharlieStark » Mon Jan 20, 2020 8:58 pm

Hi all,

Currently SO FRUSTRATED by the software! I have Windows 10, MediaMonkey 4.1.26.1896, iTunes Version 12.10.3.1, and iOS 13.3.

I just got a new iPhone XR and MediaMonkey refuses to sync. It can see my device, recognizes it, but the instant I try to sync it either 1) freezes on the first song or 2) gets maybe 500 songs in and THEN freezes.

When I go to close the program, MM says 'There are background processes running', yet the sync just sits on the same song 30 minutes or more.

Totally at my wit's end with this one. I've tried syncing everything, syncing just one playlist, and it gives me nothing. I've restarted the software(s) and my PC multiple times.

Lowlander
Posts: 46511
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: MediaMonkey Freezes when Syncing

Post by Lowlander » Tue Jan 21, 2020 12:23 am

Capture the sync in a debug log (step 4b) and attach the log to a Support Ticket: https://www.mediamonkey.com/forum/viewt ... p?f=1&t=69
Lowlander (MediaMonkey user since 2003)

CharlotteStark
Posts: 1
Joined: Tue Jan 21, 2020 12:33 pm

Re: MediaMonkey Freezes when Syncing

Post by CharlotteStark » Tue Jan 21, 2020 12:43 pm

Done! Thanks for the advice. :)

N0AGI
Posts: 1
Joined: Mon Feb 17, 2020 8:22 am

Re: MediaMonkey Freezes when Syncing

Post by N0AGI » Mon Feb 17, 2020 8:25 am

I am having the same issue. Can someone at MediaMonkey provide a resolution to this please. Thanks

nagi

Lowlander
Posts: 46511
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: MediaMonkey Freezes when Syncing

Post by Lowlander » Tue Feb 18, 2020 4:04 pm

Which version of MediaMonkey? If 4.1.26 then the same goes, capture it in a debug log and attach to a Support Ticket.
Lowlander (MediaMonkey user since 2003)

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