Will not recognise my license

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Moderator: Gurus

jumbo
Posts: 1
Joined: Wed Oct 23, 2019 3:47 am

Will not recognise my license

Post by jumbo »

I bought a license on 1st September, and was able to successfully rip a number of Cd's. A few days ago (11th October) a system message told me that my fee usage period was up and that, to obtain the lost Ripping functionality I would have to upgrade my system or obtain a license. Thinking that I would receive an upgrade to 'Gold' I mistakenly applied for a license, so I am now in possession of two licenses and my rip / deliver to MP3 functionality is still unavailable!

Please fix this mess.

Tony
Lowlander
Posts: 56491
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: Will not recognise my license

Post by Lowlander »

You need to enter your License using MediaMonkey Gold next to Help in the Main Menu. Help > About will show what License is in use. If the License fails: https://www.mediamonkey.com/support/ind ... is-invalid

You can apply for a refund here: https://www.mediamonkey.com/support/ind ... ets/Submit
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