[SOLVED] Access violation at address 00504732 in module

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meatsean
Posts: 43
Joined: Sat Dec 29, 2012 7:13 am

[SOLVED] Access violation at address 00504732 in module

Post by meatsean » Mon Aug 05, 2019 9:49 pm

Hi:

The error message below staring appearing today.
I am running Windows 10 Pro. Version 1903
Could somebody help me fix the problem?
Thanks.





Image

Lowlander
Posts: 46502
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: Access violation at address 00504732 in module

Post by Lowlander » Tue Aug 06, 2019 10:31 pm

Which version of MediaMonkey are you using?
Lowlander (MediaMonkey user since 2003)

meatsean
Posts: 43
Joined: Sat Dec 29, 2012 7:13 am

Re: Access violation at address 00504732 in module

Post by meatsean » Wed Aug 07, 2019 7:36 pm

Version 4.1.24.1883

Lowlander
Posts: 46502
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: Access violation at address 00504732 in module

Post by Lowlander » Thu Aug 08, 2019 1:04 pm

Capture this in a debug log (step 4b) and attach the log to a Support Ticket: https://www.mediamonkey.com/forum/viewt ... p?f=1&t=69
Lowlander (MediaMonkey user since 2003)

meatsean
Posts: 43
Joined: Sat Dec 29, 2012 7:13 am

Re: Access violation at address 00504732 in module

Post by meatsean » Tue Aug 20, 2019 8:38 pm

Hi:
My apologies for not responding earlier.
The problem resolved on its own.
If it shows up again, I will submit a support ticket.

Thanks for your help.

meatsean
Posts: 43
Joined: Sat Dec 29, 2012 7:13 am

Re: [SOLVED] Access violation at address 00504732 in module

Post by meatsean » Sat Feb 01, 2020 12:56 pm

Hi:

This issues has come up again:

Image

I tried to capture this in a debug log (step 4b) and attach the log to a Support Ticket but I am unable to capture the log. I am just not computer savvy enough despite following the instructions. Is there another way to provide a solution?

I am currently using MM version 4.1.26.1896

Thanks for your help.

Lowlander
Posts: 46502
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: [SOLVED] Access violation at address 00504732 in module

Post by Lowlander » Sun Feb 02, 2020 7:10 pm

It's really simple (although it may not seem so):
1) Download and install the debug version of MediaMonkey like any update of MediaMonkey
2) Download and run DBGView
3) Reproduce the problem
4) Save the log in DBGView and attach that to a Support Ticket

https://www.mediamonkey.com/forum/viewt ... p?f=1&t=69
Lowlander (MediaMonkey user since 2003)

meatsean
Posts: 43
Joined: Sat Dec 29, 2012 7:13 am

Re: [SOLVED] Access violation at address 00504732 in module

Post by meatsean » Sun Feb 02, 2020 10:09 pm

I'm sure it is quite simple, but this online posted is not sure what needs to be done.

So here is what I have done:
I execute DbgView, running DbgView as administrator
I opened and closed MM. After MM is closed the Access violation error pops up.
I close the error message pop up.

From what I understand, I am suppose to see logs being generated in DbgView. I do not see any logs being generated.
So I go to file, save as in DbgView and save file as DbgView Data (*log)
File is save to my desktop. When I open file, (file opens in notepad), the file is empty. File size is 0 bytes.
Is this the file that needs to be sent to your help desk?

Lowlander
Posts: 46502
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: [SOLVED] Access violation at address 00504732 in module

Post by Lowlander » Sun Feb 02, 2020 11:26 pm

Most don't need to run DBGView as Administrator. Did you install the debug version of MediaMonkey? That is required as the regular version doesn't generate the logs in DBGView.
Lowlander (MediaMonkey user since 2003)

meatsean
Posts: 43
Joined: Sat Dec 29, 2012 7:13 am

Re: [SOLVED] Access violation at address 00504732 in module

Post by meatsean » Mon Feb 03, 2020 12:30 pm

Ah, I didn't install the debug version MM.

So, I'm pleaseed to let you know DbgView created and automatically emailed log report to your help desk. I assume your help desk will email me with a solution.

Thanks for your help.

Lowlander
Posts: 46502
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: [SOLVED] Access violation at address 00504732 in module

Post by Lowlander » Mon Feb 03, 2020 12:31 pm

No, only if you attach a debug log to a Support Ticket will there be feedback.
Lowlander (MediaMonkey user since 2003)

meatsean
Posts: 43
Joined: Sat Dec 29, 2012 7:13 am

Re: [SOLVED] Access violation at address 00504732 in module

Post by meatsean » Sun Feb 23, 2020 9:54 am

MediaMonkey Support was finally provided a fix:

1) Run Registry Editor (press WinKey + type "regedit")
2) Delete the following key:
Computer\HKEY_CURRENT_USER\Software\MediaMonkey\Interface\V4\

Thanks for all your help.

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