[SOLVED] MM keeps crashing

Get answers about using the current release of MediaMonkey for Windows.

Moderator: Gurus

a1i.c
Posts: 7
Joined: Sun Nov 21, 2010 3:09 am

[SOLVED] MM keeps crashing

Post by a1i.c » Wed Jun 19, 2019 5:32 pm

Hi
I'm on Windows 10 Pro 64 bit on a Surface 3. I have about 18,000 songs on my My MM is version 4.1.24.1883PC.

Whenever I open MM, it crashes. If I try to import an album, it crashes. I let it monitor my C drive - it doesn't finish, it crashes. I change the settings to not monitor my C drive, but as it crashes, the change of settings don't work.

I'm at a loss what it do as it is my tool to keep my tunes in place.

Please help!

Peke
Posts: 12095
Joined: Tue Jun 10, 2003 7:21 pm
Location: Serbia
Contact:

Re: MM keeps crashing

Post by Peke » Wed Jun 19, 2019 6:06 pm

Hi,
Can you try to install latest beta Debug version from http://www.mediamonkey.com/forum/viewto ... 54426&sd=d as a portable?

Also it would be interesting to install MM5 Beta portable from https://www.mediamonkey.com/forum/viewt ... 86639&sd=d

Let us know if they crashes also.
Best regards,
Pavle
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
Image
Image
How to add SCREENSHOTS to forum

a1i.c
Posts: 7
Joined: Sun Nov 21, 2010 3:09 am

Re: MM keeps crashing

Post by a1i.c » Thu Jun 27, 2019 9:49 am

I'll try and remember to do this either tonight or tomorrow night.... possibly the weekend :D

a1i.c
Posts: 7
Joined: Sun Nov 21, 2010 3:09 am

Re: MM keeps crashing

Post by a1i.c » Sat Jun 29, 2019 8:15 pm

Pavle

So I have installed MediaMonkey_4.1.25.1885_Debug.

It encountered an error so I've sent it off as I can't attach it here.

I have also installed MediaMonkey_5.0.0.2183_Debug as a fresh install. It didn't take long for my media to be found and updated. It didn't crash.

So I'll be using MM5. I need to check that my ipod

Peke
Posts: 12095
Joined: Tue Jun 10, 2003 7:21 pm
Location: Serbia
Contact:

Re: MM keeps crashing

Post by Peke » Sat Jun 29, 2019 10:50 pm

Hi,
If you stumble on Crash Again in MM4 you have more info/details link in dialog and there you can copy to Clipboard on crash.

After that you can use CODE (</>) in reply here or open support Ticket and attached txt file with error content.
Best regards,
Pavle
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
Image
Image
How to add SCREENSHOTS to forum

a1i.c
Posts: 7
Joined: Sun Nov 21, 2010 3:09 am

Re: MM keeps crashing

Post by a1i.c » Sun Jun 30, 2019 5:34 pm

Pavle
I can't copy the error code as the max characters is 60,000 and it has 114,303 characters!

I'll open a ticket.

As an aside, MM5 doesn't recognise my ipod (6th generation 128GB). Any ideas how to get it recognised?

Thanks.

Ali

a1i.c
Posts: 7
Joined: Sun Nov 21, 2010 3:09 am

Re: MM keeps crashing

Post by a1i.c » Sun Jun 30, 2019 9:18 pm

Thank you Pavle for taking the time to get onto my PC and sort out MM4 for me. It now seems to be working fine and no longer crashing.

~and sorting out MM5 / ipod issue.

Really pleased you were still awake half way through the night. :D

Peke
Posts: 12095
Joined: Tue Jun 10, 2003 7:21 pm
Location: Serbia
Contact:

Re: [SOLVED] MM keeps crashing

Post by Peke » Sun Jun 30, 2019 9:29 pm

Hi,
UI positions and configuration somehow got corrupted and http://www.mediamonkey.com/support/inde ... o-defaults was needed.

Once MM4 started to work and not left background processes on crash MM5 also started to recognize iPod.

Happy Monkeying!
Best regards,
Pavle
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
Image
Image
How to add SCREENSHOTS to forum

Post Reply