After updating Gold License issues

[Pietercape]

I purchased a lifetime gold license on 24 Nov 2011 and have all the paperwork. After an update my version reverted to "Standard Edition - Unlicensed. I have followed all the information I could find and copied and pasted both the username and License Key but to no avail - the system completely rejects my information. Element 5 wants me to login to my account, I do not have one and cannot find any way to contact them other than through logging into an account. I am stuck in limbo, can someone please help

[Pietercape]

Please delete this post, after all the advice about copying and pasting I tried it the old-fashioned way, manually typing in the detail and yes, it works! Sometimes Old Fashioned is good!

[Jnothing]

I lost my password key info and can’t find a receipt in my email anywhere. Does anyone know how to fix?

[dtsig]

Your best bet is to create a support ticket.

[Lowlander]

Start here: https://www.mediamonkey.com/support/ind ... icense-key

[Jnothing]

Thanks guys! I couldn’t find a support link though I did look.

[dtsig]

yeah ... the support link is off the primary pages for some reason since the last update. You can go to www.mediamonkey.com and it will be on the menu there

[Lowlander]

If you're referring to the forum, it depends on the skin used.