Windows 10 Update - Lost Gold Version?

[wrecker_dude]

I updated windows 10 with the last BIG windows update, and had to reinstall Media monkey. I had the "gold" version prior to the update, and now after reinstalling it, its the "free" version.

When I click on the "help" tab, it shows my Gold License number - but says its "invalid." How can that be? I'm a paying customer with my email showing my paid receipt for Gold Monkey from you guys? Little pissed!

[Lowlander]

Do you mean Help > About shows invalid?

Do you see MediaMonkey Gold next to Help in the Main Menu? If so, use it to enter your License: https://www.mediamonkey.com/support/ind ... icense-key

[Peke]

If you your License Key is being rejected, it can be because:

1. The username or key has been entered incorrectly.
Try to enter the username and license key again, but use 'copy' & 'paste'
to do so (make sure to copy the username and key from the original
purchase receipt). This usually occurs when either the username or key are typed
in manually. Examples of common errors are:
o Transcription errors: typing a '1' instead of an 'I' or an 'l'
o Case-sensitivity errors: typing an 'h' instead of an 'H'.
2. The wrong username or password is being used. Common errors are:
o E-mail address is used instead of the username
o User ID & Password for the store is used instead of the Username & License key
o Username & Password for the MediaMonkey web site (Forum, Support Site,
or Wiki) is used instead of the Username & License Key
o Transaction Reference number or the Product code is used as the License key
Make sure to use the Username and License key that are explicitly provided when
you purchase the Gold version. If you're not sure what it is, see:
http://www.mediamonkey.com/support/inde ... le/View/82