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MM shuts down after about 15 min
Posted: Thu Jan 11, 2018 11:01 pm
by peppergomez
Using MM 4.1.18.1853 Gold license on a Windows 10 PC. MM closes after about 15 min, every time. I've rebooted but no change.
This hasn't happened before, so I'm wondering if there's a bug in that version of MM.
Any suggestions for troubleshooting or fixing?
Thanks.
Re: MM shuts down after about 15 min
Posted: Fri Jan 12, 2018 12:06 pm
by dtsig
I would suggest using the debug version .. and create a report for support. Follow #4 here
http://www.mediamonkey.com/forum/viewto ... ?f=6&t=341
Re: MM shuts down after about 15 min
Posted: Fri Jan 12, 2018 12:17 pm
by Lowlander
Re: MM shuts down after about 15 min
Posted: Fri Jan 12, 2018 9:23 pm
by peppergomez
Thanks, just updated. Same issue, though.
Re: MM shuts down after about 15 min
Posted: Fri Jan 12, 2018 11:07 pm
by Lowlander
Then capture the debug log (step 4b) and attach it to a Support Ticket as suggested above:
http://forum.mediamonkey.com/viewtopic.php?f=1&t=69
Re: MM shuts down after about 15 min
Posted: Mon Jan 15, 2018 6:06 pm
by peppergomez
Thanks I did that.
In the meantime, where can I download previous versions of MM? I need to roll back two updates.
Re: MM shuts down after about 15 min
Posted: Mon Jan 15, 2018 6:47 pm
by Lowlander