MM shuts down after about 15 min

Get answers about using MediaMonkey 4 for Windows.

Moderator: Gurus

peppergomez
Posts: 160
Joined: Mon Jan 10, 2011 7:49 pm

MM shuts down after about 15 min

Post by peppergomez »

Using MM 4.1.18.1853 Gold license on a Windows 10 PC. MM closes after about 15 min, every time. I've rebooted but no change.

This hasn't happened before, so I'm wondering if there's a bug in that version of MM.

Any suggestions for troubleshooting or fixing?

Thanks.
dtsig
Posts: 3588
Joined: Mon Jan 24, 2011 6:34 pm

Re: MM shuts down after about 15 min

Post by dtsig »

I would suggest using the debug version .. and create a report for support. Follow #4 here http://www.mediamonkey.com/forum/viewto ... ?f=6&t=341
Where's the db and ini stored
Reporting Bugs
Where tags are stored

Not affiliated with MediaMonkey ... just a RABID user/lover
DTSig
Lowlander
Posts: 56589
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: MM shuts down after about 15 min

Post by Lowlander »

peppergomez
Posts: 160
Joined: Mon Jan 10, 2011 7:49 pm

Re: MM shuts down after about 15 min

Post by peppergomez »

Thanks, just updated. Same issue, though.
Lowlander
Posts: 56589
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: MM shuts down after about 15 min

Post by Lowlander »

Then capture the debug log (step 4b) and attach it to a Support Ticket as suggested above: http://forum.mediamonkey.com/viewtopic.php?f=1&t=69
peppergomez
Posts: 160
Joined: Mon Jan 10, 2011 7:49 pm

Re: MM shuts down after about 15 min

Post by peppergomez »

Thanks I did that.

In the meantime, where can I download previous versions of MM? I need to roll back two updates.
Lowlander
Posts: 56589
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: MM shuts down after about 15 min

Post by Lowlander »

Post Reply