MM shuts down after about 15 min

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peppergomez
Posts: 148
Joined: Mon Jan 10, 2011 7:49 pm

MM shuts down after about 15 min

Post by peppergomez » Thu Jan 11, 2018 11:01 pm

Using MM 4.1.18.1853 Gold license on a Windows 10 PC. MM closes after about 15 min, every time. I've rebooted but no change.

This hasn't happened before, so I'm wondering if there's a bug in that version of MM.

Any suggestions for troubleshooting or fixing?

Thanks.

dtsig
Posts: 2843
Joined: Mon Jan 24, 2011 6:34 pm

Re: MM shuts down after about 15 min

Post by dtsig » Fri Jan 12, 2018 12:06 pm

I would suggest using the debug version .. and create a report for support. Follow #4 here http://www.mediamonkey.com/forum/viewto ... ?f=6&t=341
Where's the db and ini stored
Reporting Bugs
Where tags are stored

Not affiliated with MediaMonkey ... just a RABID user/lover
DTSig

Lowlander
Posts: 44869
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: MM shuts down after about 15 min

Post by Lowlander » Fri Jan 12, 2018 12:17 pm

Lowlander (MediaMonkey user since 2003)

peppergomez
Posts: 148
Joined: Mon Jan 10, 2011 7:49 pm

Re: MM shuts down after about 15 min

Post by peppergomez » Fri Jan 12, 2018 9:23 pm

Thanks, just updated. Same issue, though.

Lowlander
Posts: 44869
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: MM shuts down after about 15 min

Post by Lowlander » Fri Jan 12, 2018 11:07 pm

Then capture the debug log (step 4b) and attach it to a Support Ticket as suggested above: http://forum.mediamonkey.com/viewtopic.php?f=1&t=69
Lowlander (MediaMonkey user since 2003)

peppergomez
Posts: 148
Joined: Mon Jan 10, 2011 7:49 pm

Re: MM shuts down after about 15 min

Post by peppergomez » Mon Jan 15, 2018 6:06 pm

Thanks I did that.

In the meantime, where can I download previous versions of MM? I need to roll back two updates.

Lowlander
Posts: 44869
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: MM shuts down after about 15 min

Post by Lowlander » Mon Jan 15, 2018 6:47 pm

Lowlander (MediaMonkey user since 2003)

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