My pleasure. Glad it worked

Sure, happy to help. Would you like to send me a PM with your email details?

Hi junayo,

I’m pretty sure I still have the original addon to which you refer. Let me know if you would like me to send it to you.

Thanks Ludek!

Hi Peke, Just to let you know that everything now seems to be working normally. For some reason, my device is showing as 'Rob's iPhone 6' in iTunes and 'Rob's iPhone 4' in MM, which led me to think it was an old device. Yesterday it would not sync to my phone at all, However just now it is syncing j...

Hi, One of our developers tested with iOS 16.3.1. and all worked normally. I do not have device capable for latest iOS update, but I also had no issues. Can you please follow steps from https://www.mediamonkey.com/forum/viewtopic.php?f=30&t=86643 and attach resulting LOG file to Support Ticket....

Thanks Peke,

I will have a go at the log file when I get home later today. Could you please tell me where I find the root of Devices and Services that you referred to? Thanks again.

Thanks for your help Peke, I have followed your suggestions but still have the same issue. MM does not recognise my device but just shows one of my previous iPhones.

Hi everyone, I am an iPhone 14 Pro user using iOS 16.3.1 and MediaMonkey 5.0.4.2690, and MM is not recognising my device. As per some of the advice given in the help pages, I have downloaded the latest iTunes and the iTunes software recognises my device. However, MM doesn't. Would be grateful for an...

Thanks so much for your swift reply, lowlander. I am happy to say that after downloading the latest build, my playlists are all intact. This is such a relief, thanks so much for your help!

Hi everyone, I have a MediaMonkey Gold Version 5 License and I use a Windows 10 PC. Having acquired a new iPhone 14 Pro I decided I would like to sync some music to it from MM. However when I tried to do this I received a message that this version of MM was not compatible with iPhone 14 Pro. So I go...

Hi again, This is the reply I received in response to my support ticket: "this error occurs, when application cannot open file for writing. It could be caused e.g. by "Read only" attribute (please check it in file properties in Windows), by forbidden writing to the file by file/folder...

Hi, As requested, I have submitted a support ticket for this issue, and included a link to the file in question (hope it works ok!). I haven't had time to read up about how to create a debug log, but I will aim to read up about it in the coming days and submit one once I understand how to do it. Tha...

Hi, thanks for your assistance. This is the first time I have noticed this issue. I cannot tag any songs in the playlist with album art, but the error message always names track 15 (the last song in the playlist) as the problem. The playlist is CD 1 of a live album. I had no issue with the playlist ...

Hi, I am using MediaMonkey 5 for Windows (version 5.0.2.2531) on my Windows 10 PC, and I am receiving the above-mentioned error message when attempting to tag one of my playlists with album art. Each time I attempt to do this, I get an error message indicating the tag update was unsuccessful because...