by rusty » Wed May 03, 2023 4:57 pm
Bettina,
Did you already try the following workarounds on Samsung devices?
1) Manually resetting Android to be able to accept application requests to change permission:
Go into Android Settings
Search for ‘All files access’ and tap it
Tap the 3-dot menu in the top-right corner and tap ‘Show System’
In the list, locate and tap ‘External Storage’
Enable the permission setting ‘Allow access to manage all files’
Restart MediaMonkey and Grant Permissions when prompted
2) OR Go into Android Settings
Navigate to ‘Security and Privacy’ -> ‘Privacy’ -> ‘Permission Manager’ -> ‘Files and Media’
Tap the 3-dot menu in the top-right corner and tap ‘Show System’
Then tap “See more apps that can access all files”
Enable “External Storage” for MediaMonkey
I don't know if these are actually relevant for you, because you're using internal storage, but nonetheless, I'm curious....
If this still fails to solve the problem, are you able to generate a debug log in MediaMonkey? i.e. after the problem occurs, click Help > Send logs and share the log ID here.
Thanks for help in getting to the bottom of this--this is a top priority issue for us.
-Rusty
Bettina,
Did you already try the following workarounds on Samsung devices?
1) Manually resetting Android to be able to accept application requests to change permission:
Go into Android Settings
Search for ‘All files access’ and tap it
Tap the 3-dot menu in the top-right corner and tap ‘Show System’
In the list, locate and tap ‘External Storage’
Enable the permission setting ‘Allow access to manage all files’
Restart MediaMonkey and Grant Permissions when prompted
2) OR Go into Android Settings
Navigate to ‘Security and Privacy’ -> ‘Privacy’ -> ‘Permission Manager’ -> ‘Files and Media’
Tap the 3-dot menu in the top-right corner and tap ‘Show System’
Then tap “See more apps that can access all files”
Enable “External Storage” for MediaMonkey
I don't know if these are actually relevant for you, because you're using internal storage, but nonetheless, I'm curious....
If this still fails to solve the problem, are you able to generate a debug log in MediaMonkey? i.e. after the problem occurs, click Help > Send logs and share the log ID here.
Thanks for help in getting to the bottom of this--this is a top priority issue for us.
-Rusty