by rusty » Tue Apr 30, 2024 11:25 pm
Actually, we do try to fix such issues; in cases such as this, where we're unable to replicate a problem, we ask for the crash log ID and/or a debug log which hopefully reveals where the issue lies.
In this case, the devs will start by checking out the crashlog ID that was provided. If it occurs again, please share the crashlog ID again. And a debug log can provide additional info for the dev team.
Thanks!
-Rusty
Actually, we do try to fix such issues; in cases such as this, where we're unable to replicate a problem, we ask for the crash log ID and/or a debug log which hopefully reveals where the issue lies.
In this case, the devs will start by checking out the crashlog ID that was provided. If it occurs again, please share the crashlog ID again. And a debug log can provide additional info for the dev team.
Thanks!
-Rusty