support email request replies from MM cc'ing a new smtp

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Re: support email request replies from MM cc'ing a new smtp

by Lowlander » Fri Sep 08, 2023 4:50 pm

That's one of the support persons.

support email request replies from MM cc'ing a new smtp

by Nels » Fri Sep 08, 2023 3:41 pm

Heh, just a heads up in case it's something nefarious:
I created a support ticket (#6210) and rec'd the usual "We've received your ticket #621" from support@mediamonkey.com

BUT, then I responded to it today and I rec'd back an automatic reply with a new addressee added on the "to" line:

if everything is cool just ignore this message and/or delete it from the forum (maybe someone working from home or whatever didn't know a better way to get into the loop)
However, if it aint... here's the heads up

Be Well,
N

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