by CreaCom » Thu Sep 07, 2023 4:43 am
For a customer we changed the SSD in her PC to a bigger one by cloning the SSD and changing the partitions.
All works fine, including all software which was on the old SSD, but MediaMonkey 4 is completely unusable. All her playlists are missing the music files (greyed out). Customer is very disappointed. She uses v4 Windows and has a lifetime license for 5. She prefers version 4. Her music files are stored in the My Music directory of Windows 10.
Where might this have gone wrong? is there a certain file that should be on a certain sector?
What is the proper route to get this issue fixed? Can we copy files and directories from the old SSD? What files and directories?
Thanks!
For a customer we changed the SSD in her PC to a bigger one by cloning the SSD and changing the partitions.
All works fine, including all software which was on the old SSD, but MediaMonkey 4 is completely unusable. All her playlists are missing the music files (greyed out). Customer is very disappointed. She uses v4 Windows and has a lifetime license for 5. She prefers version 4. Her music files are stored in the My Music directory of Windows 10.
Where might this have gone wrong? is there a certain file that should be on a certain sector?
What is the proper route to get this issue fixed? Can we copy files and directories from the old SSD? What files and directories?
Thanks!
