Hi,

To rule out the obvious: did you check your spam folder for the password reset email?

If you already checked, can you confirm that both of these password reset links fail?
https://www.mediamonkey.com/support/wp-login.php?action=lostpassword (this link requires your username)
http://www.mediamonkey.com/forum/ucp.php?mode=sendpassword (this link requires your email)

Thanks!

-Rusty

I am trying to perform a password reset but not receiving the password. I therefore cannot logon and continue reporting an issue.
I am using this email address and username as an alternative.
Can someone please contact so I can get my original account reset?

Thanks