Capture the error in a debug log and attach the log to a Support Ticket: https://www.mediamonkey.com/forum/viewtopic.php?t=69

Hi so I have now transferred over to the portable version and it has solved the error message i was getting on the start load. My only issue is that i get the odd error message saying :

Access Violation at address 009E76D3 in module 'Mediamonkey.exe.'. read of address 00000008.

When i try and play a song, the song will normally play and i just close the message but it makes it a problem when i want to use it via monkeymote. Is there any fix for this error ?

That's not a problem with the portable install. You'll loose the microplayer.

My main worry is Ill lose my tags and ratings ive given the tracks. What windows intergrations do you lose?

I've been doing that for ages. However you do miss a few Windows integrations if you use them.

So Shall I transfer over to the portable version and abandon using my original copy?

It is used to not install a software within Windows. You can also move it around to other PC's.

Hi I must have made a mistake when trying the portable install, I did what lowlander said and now my database opens without errors in the portable install. Should i just continue to use the portable one instead? Sorry if its a common question but what is the portable install used for? many thanks for the help :)

[Portable]
IsPortable=1

[quote=Lechero post_id=466582 time=1586028323 user_id=106388]
Hi just tried the portable install and still the same error message
[/quote]
If you see that same error message then MM is most likely not fully installed as Portable. The reason for that is that DB of Portable install is always in "<PORTABLEINSTALLFOLDER>\Portable\MM.DB" (eg. C:\MMTemp\Portable\MM.DB) Please check if "<PORTABLEINSTALLFOLDER>\Portable\MediaMonkey.ini" Contains these two lines:
[code][Portable]
IsPortable=1
[/code]
If they do not exist add then as first two lines, save file, Copy ONLY "C:\Users\Merk\AppData\Roaming\MediaMonkey\MM.DB" to "<PORTABLEINSTALLFOLDER>\Portable\MM.DB" and now start MM

Then there may be something wrong with the database file (assuming the error now points to the Path of the database in the Portable folder.

You could see if MM5 Portable can open the database: https://www.mediamonkey.com/forum/viewtopic.php?f=30&t=86639&sd=d

Hi just tried the portable install and still the same error message

Try a Portable Install in a new folder and copy the database file into the Portable folder where you installed it. Does that allow MediaMonkey to open with your Library.

Library path is correct and the file is def there. Have tried reinstalling and moving the file but I get a clean install and my database is gone.

Yes i just edited out the drive details here is a screenshot. Its been about 5 months I had it running like this and apart from that error message very little other problems. I just worry about all the tagging and database info being lost / corrupted any further. Everything installation-wise would be to the default locations .

:Tried to post a screenshot but even after following the step by step guide im being told im unable to post links from external sites so the address is broken up:

https://ibb.co/j3gQ2f1

Is that the message or did you modify the Path to the database for publishing here? Make sure the Path is correct and the file is actually there? If that's the case try a PC restart.

Are you using the default database location or a custom one?