by rusty » Fri May 16, 2014 2:02 pm
If you're still having problems with accessing the support site, please try the following:
1) Delete your browser's cache (that's most likely the reason for the maintenance page appearing.
2) In your browser, delete all cookies associated with mediamonkey.com. For some users, this will solve the problem of a 'no content error.
3) Restart the browser and login
Let me know if you still have any issues.
Thanks--and sorry for the problems.
-Rusty
p.s. we had to do the upgrade for security reasons. Despite the short term pain, the knowledgebase looks a lot better, so hopefully it'll be worthwhile in the long term.
If you're still having problems with accessing the support site, please try the following:
1) Delete your browser's cache (that's most likely the reason for the maintenance page appearing.
2) In your browser, delete all cookies associated with mediamonkey.com. For some users, this will solve the problem of a 'no content error.
3) Restart the browser and login
Let me know if you still have any issues.
Thanks--and sorry for the problems.
-Rusty
p.s. we had to do the upgrade for security reasons. Despite the short term pain, the knowledgebase looks a lot better, so hopefully it'll be worthwhile in the long term.