I really didn't want to get into a flame war, but I wouldn't be able to look myself in the mirror if I didn't respond. I have tried to explain the situation as best I can point by point.
Monk918 wrote: Yes, I have tried the software and I personally found it to be very buggy.
Yet you still have not explained any of the problems you are having or tried anything to work with me to help you get your issues resolved have you? If you read my forums I have helped dozens of users work through the issues they are having. As you can see from other users both here and on other forums they are not having the issues you might be having. Every environment is different. Every Windows PC a Jungle. In fact, I have stated that I test my software thoroughly using MP3's on MM 3.0.4 on both Vista and XP and have no issues which is why I submit my software to Apple.
Monk918 wrote:If you'd like to compare iMonkey to iRemote, you will understand that iMonkey is nowhere near as polished or capable. Apple is not charging for their application, but melloware is.
Ummm, I won't insult you by calling you ignorant....but maybe you should think about that statement again.... Apple is not charging for their application??? How much was your iPod/iPhone 200-400$? How much were the songs you paid for through ITunes at 99 cents each?? How do you think Apple earns the money to pay their developers to give this software away for "free" It's like saying you bought the iPhone but the OS that runs it is "free".
Monk918 wrote: I went to Melloware's forum to find some answers to questions that other users had. What I was met with was derogatory comments about Apple and his customers.
My derogatory comments toward Apple stand. I submit a fully tested application. I wait 4 weeks and I get a rejection letter from Apple stating "we couldn't install MediaMonkey because we don't have a license". Well, MediaMonkey is completely available without a Gold License. No phone number, no contact name, no person at Apple to email to discuss the problems they are having. Just an anonymous rejection letter. I post those letters on my forums so my users have complete transparency as to the situation and how hard I am trying to submit updates to Apple. I have to RE-Submit my application to Apple....wait 4 more weeks to get another rejection letter from a different anonymous reviewer saying the following which you can read here.
http://forum.melloware.com/viewtopic.php?f=10&t=6701 This is a company taking 30% from every sale.
As you can tell from me and my 4 iMonkey BETA testers that this does not happen on our setups. So I want to work with Apple to resolve the problem...but once again they provide no contact info only a flat rejection and another 4 week turnaround time. This is the company you are defending? This is the company who you say and I quote:
"May I suggest you suck it up and fix what apple has told you is wrong with your application?". So clearly you are a Mac Fanboy who can't believe Apple would treat developers this way and they can do no wrong. May I be correct in that assumption?
Monk918 wrote:I also found reason to believe he was abandoning the project and was going to the 'competition' over at Google and Android. All signs pointed at this, as there were multiple comments and examples.
Once again this is false statement. Those comments were posted on a DIFFERENT FORUM than iMonkey. Would you agree the word "customer" implies that they paid for something? So how can insult a customer if they have paid for nothing? You will find no evidence on any of my forums where I have insulted a customer who has paid for one of my products.
Monk918 wrote:The letter that Apple sent Melloware, which he publicly posted, asked him to simply fix the bugs in his program. I don't know of a conscientious developer who wouldn't just appreciate the feedback. You can't test everything yourself. Why not just simply fix the issues in question and send the corrected version back? What Apple is doing is looking out for the consumer to ensure buggy half-developed software is not offered by their store. You'd think that Media Monkey would have the same concerns about quality level associated with their name.
Once again see above. Apple is looking out for the consumer? By hiring college interns who couldn't even figure out how to install MediaMonkey in their Apple Lab to test on. This is what you call quality? I have begged borrowed and stolen to try and work with Apple. They are taking a 30% cut you think they would want to work with me to help get problems resolved. Of course I can test it myself and I have on multiple setups using multiple iPhone OS's. I wouldn't be able to sleep at night if I didn't test the software before releasing it. But I can't debug a problem on another user's setup that is different than mine if they won't work with me to help me figure it out. I use MM 3.0.4 Gold and iPhone OS 2.2 and it works rock solid on my setup. I think you will see above that other MM users also don't have many issues with iMonkey.
Monk918 wrote:I know of no business that will succeed by alienating it's customers and biting the hand that feeds it. I had a glimpse of the maturity level over at Melloware and I was made to feel nervous. Someone more concerned about ratings and nonsense instead of properly and competently selling software and supporting what they sell.
Not only am I not alienating them....I created those forums to help solicit user feedback and bug reports. Feel free to peruse the forums for yourself and see how I work very hard to help users out. Some examples where i worked with a user to resolve an issue...
http://forum.melloware.com/viewtopic.php?f=10&t=6465
http://forum.melloware.com/viewtopic.php?f=10&t=6553
Monk918 wrote: I have just been hit too many times by software developers promising something, not delivering, refusing to offer support, and making off with my hard earned money.
Considering you still have not asked for any support or submitted any bugs how can you accuse me of "refusing to offer support" as you very clearly are quoted here. As for making off with your hard earned money...I am sorry you feel this way. Please ask Apple for a refund as they do not allow us developers to have direct contact with customers or offer refunds. That is Apple, you know the company you are clearly a fanboy for and is perfect in your eyes. I am sure they will resolve your refund quickly. Please post back after your request your refund from Apple and how the process went. I will be very interested to see how quickly they resolved your issue. Since Apple is perfect my guess is it should be less than 24 hours for your refund to be placed back in your account.
Monk918 wrote:Your customers are your customers, no matter what particular application you may be discussing at the moment. You are making money from them and also from Apple, who gives you a fantastic global platform to market your wares. If that is met with beligerance and derogatory comments about the people who have thus far supported you, I have very little respect for you, sir. No one appreciates being called a "moron", least of all someone who has just given you money.
Once again, I have not called any of my paying customers morons. For those of you that don't know what Monk is referring to it is this thread related to my software Intelliremote which is given away FREE on the Itunes AppStore. So they are not paying customers. They have not paid for anything.
And that angry post was based on the Rate On Delete feature Apple introduced in OS 2.2 that cause many developers and not just myself to rise up and revolt. Apple didn't think it all the way through, and they should be called a moron for that. It speaks to Apple's incompetence. They take 30% of the profit so if I want to call them out on a bad design decision that is my right. I am the one earning them 30% profit, they can hear my criticism. Many many developers are upset by Apple actions including many longtime Apple fanboys like yourself! PLEASE EVERYONE READ THE THREAD THAT MONK IS REFERRING TO HERE AND DECIDE FOR YOURSELF:
http://forum.melloware.com/viewtopic.php?f=8&t=6584
After you have done reading through all that....I invite the MM community to decide for themselves who is the more credible one here.
I really didn't want to get into a flame war, but I wouldn't be able to look myself in the mirror if I didn't respond. I have tried to explain the situation as best I can point by point.
[quote="Monk918"] Yes, I have tried the software and I personally found it to be very buggy.[/quote]
Yet you still have not explained any of the problems you are having or tried anything to work with me to help you get your issues resolved have you? If you read my forums I have helped dozens of users work through the issues they are having. As you can see from other users both here and on other forums they are not having the issues you might be having. Every environment is different. Every Windows PC a Jungle. In fact, I have stated that I test my software thoroughly using MP3's on MM 3.0.4 on both Vista and XP and have no issues which is why I submit my software to Apple.
[quote="Monk918"]If you'd like to compare iMonkey to iRemote, you will understand that iMonkey is nowhere near as polished or capable. Apple is not charging for their application, but melloware is.[/quote]
Ummm, I won't insult you by calling you ignorant....but maybe you should think about that statement again.... Apple is not charging for their application??? How much was your iPod/iPhone 200-400$? How much were the songs you paid for through ITunes at 99 cents each?? How do you think Apple earns the money to pay their developers to give this software away for "free" It's like saying you bought the iPhone but the OS that runs it is "free".
[quote="Monk918"] I went to Melloware's forum to find some answers to questions that other users had. What I was met with was derogatory comments about Apple and his customers. [/quote]
My derogatory comments toward Apple stand. I submit a fully tested application. I wait 4 weeks and I get a rejection letter from Apple stating "we couldn't install MediaMonkey because we don't have a license". Well, MediaMonkey is completely available without a Gold License. No phone number, no contact name, no person at Apple to email to discuss the problems they are having. Just an anonymous rejection letter. I post those letters on my forums so my users have complete transparency as to the situation and how hard I am trying to submit updates to Apple. I have to RE-Submit my application to Apple....wait 4 more weeks to get another rejection letter from a different anonymous reviewer saying the following which you can read here. [url]http://forum.melloware.com/viewtopic.php?f=10&t=6701[/url] This is a company taking 30% from every sale.
As you can tell from me and my 4 iMonkey BETA testers that this does not happen on our setups. So I want to work with Apple to resolve the problem...but once again they provide no contact info only a flat rejection and another 4 week turnaround time. This is the company you are defending? This is the company who you say and I quote: [i] "May I suggest you suck it up and fix what apple has told you is wrong with your application?"[/i]. So clearly you are a Mac Fanboy who can't believe Apple would treat developers this way and they can do no wrong. May I be correct in that assumption?
[quote="Monk918"]I also found reason to believe he was abandoning the project and was going to the 'competition' over at Google and Android. All signs pointed at this, as there were multiple comments and examples.[/quote]
Once again this is false statement. Those comments were posted on a DIFFERENT FORUM than iMonkey. Would you agree the word "customer" implies that they paid for something? So how can insult a customer if they have paid for nothing? You will find no evidence on any of my forums where I have insulted a customer who has paid for one of my products.
[quote="Monk918"]The letter that Apple sent Melloware, which he publicly posted, asked him to simply fix the bugs in his program. I don't know of a conscientious developer who wouldn't just appreciate the feedback. You can't test everything yourself. Why not just simply fix the issues in question and send the corrected version back? What Apple is doing is looking out for the consumer to ensure buggy half-developed software is not offered by their store. You'd think that Media Monkey would have the same concerns about quality level associated with their name.[/quote]
Once again see above. Apple is looking out for the consumer? By hiring college interns who couldn't even figure out how to install MediaMonkey in their Apple Lab to test on. This is what you call quality? I have begged borrowed and stolen to try and work with Apple. They are taking a 30% cut you think they would want to work with me to help get problems resolved. Of course I can test it myself and I have on multiple setups using multiple iPhone OS's. I wouldn't be able to sleep at night if I didn't test the software before releasing it. But I can't debug a problem on another user's setup that is different than mine if they won't work with me to help me figure it out. I use MM 3.0.4 Gold and iPhone OS 2.2 and it works rock solid on my setup. I think you will see above that other MM users also don't have many issues with iMonkey.
[quote="Monk918"]I know of no business that will succeed by alienating it's customers and biting the hand that feeds it. I had a glimpse of the maturity level over at Melloware and I was made to feel nervous. Someone more concerned about ratings and nonsense instead of properly and competently selling software and supporting what they sell.[/quote]
Not only am I not alienating them....I created those forums to help solicit user feedback and bug reports. Feel free to peruse the forums for yourself and see how I work very hard to help users out. Some examples where i worked with a user to resolve an issue...
[url]http://forum.melloware.com/viewtopic.php?f=10&t=6465[/url]
[url]http://forum.melloware.com/viewtopic.php?f=10&t=6553[/url]
[quote="Monk918"] I have just been hit too many times by software developers promising something, not delivering, refusing to offer support, and making off with my hard earned money.[/quote]
Considering you still have not asked for any support or submitted any bugs how can you accuse me of "refusing to offer support" as you very clearly are quoted here. As for making off with your hard earned money...I am sorry you feel this way. Please ask Apple for a refund as they do not allow us developers to have direct contact with customers or offer refunds. That is Apple, you know the company you are clearly a fanboy for and is perfect in your eyes. I am sure they will resolve your refund quickly. Please post back after your request your refund from Apple and how the process went. I will be very interested to see how quickly they resolved your issue. Since Apple is perfect my guess is it should be less than 24 hours for your refund to be placed back in your account.
[quote="Monk918"]Your customers are your customers, no matter what particular application you may be discussing at the moment. You are making money from them and also from Apple, who gives you a fantastic global platform to market your wares. If that is met with beligerance and derogatory comments about the people who have thus far supported you, I have very little respect for you, sir. No one appreciates being called a "moron", least of all someone who has just given you money.[/quote]
Once again, I have not called any of my paying customers morons. For those of you that don't know what Monk is referring to it is this thread related to my software Intelliremote which is given away FREE on the Itunes AppStore. So they are not paying customers. They have not paid for anything.
And that angry post was based on the Rate On Delete feature Apple introduced in OS 2.2 that cause many developers and not just myself to rise up and revolt. Apple didn't think it all the way through, and they should be called a moron for that. It speaks to Apple's incompetence. They take 30% of the profit so if I want to call them out on a bad design decision that is my right. I am the one earning them 30% profit, they can hear my criticism. Many many developers are upset by Apple actions including many longtime Apple fanboys like yourself! PLEASE EVERYONE READ THE THREAD THAT MONK IS REFERRING TO HERE AND DECIDE FOR YOURSELF:
[url]http://forum.melloware.com/viewtopic.php?f=8&t=6584[/url]
After you have done reading through all that....I invite the MM community to decide for themselves who is the more credible one here.