iPhone XR sync — Corrupts iPhone/iTunes database [#15280]

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Expand view Topic review: iPhone XR sync — Corrupts iPhone/iTunes database [#15280]

Re: iPhone XR sync — Corrupts iPhone/iTunes database [#15280]

by Ludek » Fri Aug 30, 2019 9:07 am

FYI: It is fixed in 4.1.25.1888: https://www.mediamonkey.com/forum/viewt ... 60#p461177

Could you please confirm the fix?

Thanks!

Re: iPhone XR sync — Corrupts iPhone/iTunes database [#15280]

by Ludek » Fri Aug 30, 2019 7:18 am

Thanks,
it is indeed the issue for you, your iPhone XR has a little bit different USB ID format and this is the reason why MM is not detecting it correctly and considers it as the old style iPhone/iPod (resulting in bad iTunesCDB write).

Will be fixed as https://www.ventismedia.com/mantis/view.php?id=15280

Re: iPhone XR sync — Corrupts iPhone/iTunes database [#15280]

by renrenolds2 » Thu Aug 29, 2019 10:07 pm

Debug file is attached to ticket. Thanks!

Re: iPhone XR sync — Corrupts iPhone/iTunes database [#15280]

by Ludek » Thu Aug 29, 2019 1:35 pm

Hi, thx, could you please attach the debug log as I have already requested via JFO-481-83317 ?

The point is that for the iPhone XR MM isn't supposed to create or write iTunesCDB file, I need to see your debug log to understand why this is happening for you.

Re: iPhone XR sync — Corrupts iPhone/iTunes database [#15280]

by renrenolds2 » Thu Aug 29, 2019 10:14 am

Sure, here are the steps:

- Launch MediaMonkey 4.1.25.1885
- Select any single MP3 file in MediaMonkey library
- Right click > Send to > <iPhone Name> (Synchronize)
- Quit MediaMonkey
- Launch iTunes 12.9.6.3
- "iTunes cannot read the contents of the iPhone "<iPhone Name>". Go to the summary tab in iPhone preferences and click Restore to restore this iPhone to factory settings."
- Quit iTunes
- Launch iFunbox 4.1 Build 4338.2105 (x64) [Downloaded from i-funbox website]
- Click "Toolbox" on left and click "User File System"
- In file system tree, navigate to "iTunes_Control/iTunes" and delete the following files: iTunesControl, iTunesCDB and iTunesPrefs
- Quit iFunbox
- Launch iTunes again
- iTunes recognizes device again, i.e., it doesn't show the error message and allows sync
- If I copy another file to it with MediaMonkey, the error message will come back in iTunes

Thanks!

Re: iPhone XR sync — Corrupts iPhone/iTunes database [#15280]

by Peke » Tue Aug 27, 2019 4:50 pm

Hi,
Can you please describe in step by step how you workaround the problem after you sync with MMW?

Re: iPhone XR sync — Corrupts iPhone/iTunes database [#15280]

by renrenolds2 » Mon Aug 26, 2019 12:01 am

I'm currently having this issue with an iPhone XS running iOS 12.3.1, iTunes 12.9.6.3 and MediaMonkey 4.1.25.1885. I've used iFunbox to clear out the old control/CDB/prefs files, and iTunes will recognize the phone again, but as soon as I use MediaMonkey to copy any audio files to it, the problem returns. Is there currently a known resolution for this issue? If not, is there anything I can do to help debug? Thanks!

Re: iPhone XR sync — Corrupts iPhone/iTunes database [#15280]

by Ludek » Mon May 20, 2019 6:01 pm

Hi, sounds like https://www.ventismedia.com/mantis/view.php?id=15665

Please try whether 4.1.25.1885 (https://www.mediamonkey.com/forum/viewt ... 45#p458471) fixes the issue for you?

Re: iPhone XR sync — Corrupts iPhone/iTunes database [#15280]

by kudos » Mon May 20, 2019 8:27 am

While the sync is no longer corrupting the iTunes database, things are still not completely working. When I load playlists from MM to iPhone XR, the songs transfer, however the loaded Playlists do not appear on the phone.

I tried loading a couple of different playlists. Same results.
MM 4.1.24.1883
Tried it on iOS 12.1.4. Didn't work.
Updated to iOS 12.3. Still not working.

Re: iPhone XR sync — Corrupts iPhone/iTunes database [#15280]

by Ludek » Mon Mar 18, 2019 9:14 am

FYI: the issue is fixed in 4.1.24.1883 : http://www.mediamonkey.com/forum/viewto ... 45#p456640

Re: iPhone XR sync — Corrupts iPhone/iTunes database [#15280]

by Ludek » Tue Mar 12, 2019 6:44 am

@Jeevesunit: Thx, solving separately via the eSuport ticket.

@Norbi1962, @DirkTheDaring , @Openroads, @kudos:
Could you please anyone of you confirm whether this d_iphone.dll:
https://www.dropbox.com/s/ae2ft1o27vx92 ... e.dll?dl=0
fixes the problem for you?

Just replace your current /MediaMonkey/plugins/d_iPhone.dll by the downloaded one and do the test and let me know.

Thanks!

Re: iPhone XR sync — Corrupts iPhone/iTunes database [#15280]

by Jeevesunit » Tue Mar 05, 2019 7:15 am

Thanks I've posted a Dbg File on the Helpdesk. Let me know if you need anything further.

Re: iPhone XR sync — Corrupts iPhone/iTunes database [#15280]

by Ludek » Mon Mar 04, 2019 9:42 am

@Norbi1962, @DirkTheDaring , @Openroads, @kudos

Could you please try which of the supplied DLLs fixes the issue per my request here

i.e.
1) download d_iPhone.dll ('version 4' and 'version 5' here: https://www.dropbox.com/sh/wt932ipzc4bg ... FSS7a?dl=0 )
2) replace your current /MediaMonkey/plugins/d_iPhone.dll by the downloaded one and do the test.

Does it resolve the issue for you?


@Jeevesunit
This sounds like another issue, could you please generate debug log using steps from here ?

Re: iPhone XR sync — Corrupts iPhone/iTunes database [#15280]

by Norbi1962 » Sun Mar 03, 2019 3:33 pm

Hallo,
same issue on my device: iPhone XR with latest iOS 12.1.4, latest official MM 4.1.23.1881.
Checken it two times (download music with MM, no recognition with iTunes, deletion of itunescdb on iphone, recognition with iTunes, ...).
Best regards

Re: iPhone XR sync — Corrupts iPhone/iTunes database [#15280]

by Jeevesunit » Sun Mar 03, 2019 2:10 am

Hi, I think I have a linked issue.
iPhone 6s: iOS 12.1.4
Windows 10: MediaMonkey 4.1.24.1882

I've been using MM for 2 years as my main PC and iPhone music platform with no syncing issues.

I recently tried to Sync my iPhone with MediaMonkey. It is detected by MM and initiates autosync but after about 5 seconds of (preparing list of files) it stops.

Clicking on the iPhone in MM brings up an error message under the currently selected track in MM of: "12.1.4" is not a valid integer value

When I look at the device in Tools > Options > Portable Device Sync the Capacity bar is showing only about 10% of the Audio files on the device.

I ran through a few obvious fixes updating iTunes, MM, iOS and restarting both the device and the PC. During this process I came across this iTunes issue. I've tried renaming the iTunes CDB file which fixes the issue in iTunes but the original sync issue in MM remains. I've also tried replacing the .dll file with versions 4 & 5 in the link but this doesn't resolve the corrupted CDB file issue in iTunes.

Any thoughts on what to try next? Happy to log a debug file if someone can point me in the right direction of how to do that.

Thanks

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