Playing songs from sd card sometimes causes it to detach

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Expand view Topic review: Playing songs from sd card sometimes causes it to detach

Re: Playing songs from sd card sometimes causes it to detach

by sn0skier » Sun Jan 29, 2017 1:20 am

So I fixed this problem by rolling back the realtek USB card reader driver (which is actually built into the device; there is no USB). Apparently this a pretty common problems on Surface Pro devices, especially when coupled with SanDisk microSDXC cards.

Re: Playing songs from sd card sometimes causes it to detach

by Peke » Thu Jan 26, 2017 7:03 am

When that starts to happen I usually format SD card (on device) and continue to use it with no issues.

Re: Playing songs from sd card sometimes causes it to detach

by sn0skier » Wed Jan 25, 2017 11:33 am

It seems that it is a problem with my sd card, as I am having problems in other music players as well. That being said, the problems seem worse in MM and I would still love suggestions for a workaround. I will close the bug in the bugtracker.

Re: Playing songs from sd card sometimes causes it to detach

by sn0skier » Wed Jan 18, 2017 1:37 pm

I posted a second log, which included entries in the debug log related to the MediaMonkey Minilyrics embedder that I had previously filtered because they happen so often. Has there been any progress on this issue/will there be?
Thanks for your help.

Re: Playing songs from sd card sometimes causes it to detach

by sn0skier » Thu Jan 12, 2017 2:11 pm

I have posted the debug log as requested. TicketID #LFB-873-76272

Re: Playing songs from sd card sometimes causes it to detach

by Lowlander » Thu Jan 12, 2017 12:32 pm

Re: Playing songs from sd card sometimes causes it to detach

by sn0skier » Thu Jan 12, 2017 12:31 pm

I didn't see a debug option in the about screen and didn't realize what MMA was. Now I'm putting 1 and 1 together and realizing that you think I'm on an android device. I am not, I'm on a Surface Pro 3 with only 128GB of SSD, hence the need for the 200GB MicroSDXC card. Is a debug log still the thing to do? How do I send a debug log? Do I have to download a debug version of the software and install it first?

Re: Playing songs from sd card sometimes causes it to detach

by Lowlander » Wed Jan 11, 2017 7:26 pm

Send a debug log from the About screen in MMA right after it happens. It may provide clues as to why this happens. The open a Support Ticket with the logID.

Playing songs from sd card sometimes causes it to detach

by sn0skier » Wed Jan 11, 2017 4:06 pm

I don't know if it's a bug in MM or a problem with my hardware, firmware or something else, but, while I'm playing songs off my 200GB microSDXC card, about every 10 minutes (though NOT a regular interval) the card will detach and reattach very quickly. This wouldn't necessarily be a problem except that this causes the track to stop playing and if I press play again the song starts at the beginning. I haven't noticed this behavior while using the card in other ways (maybe it happened while transferring files to it using explorer? I don't remember) and it certainly never happens when the card isn't in use (I would hear the detach/reattach sound).
I'm looking for suggestions as to what could be the cause and how to fix it.
Suggestions for workarounds would be helpful as well.
Pleas halp.

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